Frequently Asked Questions

ORDERS

Which size should I buy?

If you're not sure which size is right for you, check out our size charts. You'll find them under the available sizes for each of our products.

Can I cancel an order?

We completely understand, we change our minds too! We'd love to, but once an order has been placed, we currently cannot change or cancel it. If the item(s) don't fit, please exchange it for a different model or return it for a refund.

SHIPPING, RETURNS AND EXCHANGES

What are the shipping conditions?

Once your order has been placed, you will receive a confirmation email informing you that we have received your order. Once your order has been processed, you will receive an email notification with tracking information. Return shipping costs are non-refundable.

Does FIRST LINE also ship abroad?

Yes, we can ship worldwide. Please contact us by email at info@firstlinestudio.ch. Please note that shipping costs and customs clearance will apply.

How will my order be shipped?

We work with Swiss Post.

Do you have a question about your order or a general inquiry?